Terms of Service

Effective Date: August 17, 2026
Last Updated: August 17, 2026

These Terms of Service (“Terms”) govern access to and use of relief.law and online services operated by Relief Law PLLC (“Relief Law,” “we,” “us,” or “our”), including webpages, articles, contact and case-evaluation forms, downloadable materials, and technology tools made available by Relief Law.

Certain provisions also apply to the Relief Law USCIS Case Monitor and related case-status monitoring technology.

By accessing or using an applicable Service, you agree to these Terms. Where a Service requires affirmative acceptance, you must actively accept these Terms before using that Service.

If you do not agree, do not use the applicable Service.

1. General Information Only – Not Legal Advice

Public information provided on this website is for general informational and educational purposes only.

Nothing on the public website constitutes legal advice concerning your particular circumstances.

Laws, regulations, court decisions, government policies, procedures, filing fees, forms, processing times, and legal interpretations may change. The application of law also depends on the facts of each matter.

You should not act or refrain from acting solely because of information appearing on this website without obtaining legal advice appropriate to your circumstances.

2. No Attorney-Client Relationship From Website Use

Visiting this website, submitting a case-evaluation or contact form, scheduling a consultation, sending an email, calling or texting Relief Law, or otherwise contacting us does not by itself create an attorney-client relationship.

An attorney-client relationship is established only after Relief Law expressly agrees to provide representation and applicable engagement requirements are satisfied, including execution of a written engagement agreement where required.

Unless Relief Law has expressly agreed to represent you, you should not assume that:

• Relief Law is your attorney;

• Relief Law is monitoring your legal matter;

• Relief Law is protecting a deadline; or

• Relief Law will take action on your behalf.

Relief Law may accept or decline a matter for any lawful reason, including conflicts of interest, attorney availability, jurisdictional limitations, or the nature of the requested representation.

3. Legal Deadlines

Legal matters may involve strict deadlines, including:

• Court dates;

• Filing deadlines;

• Appeal deadlines;

• Statutes of limitation;

• Government response deadlines;

• Immigration filing deadlines;

• Visa expiration dates;

• Requests for evidence;

• Notices of intent to deny; and

• Other time-sensitive requirements.

Submitting a message, case evaluation, document, receipt number, or other information through a Service does not extend, suspend, preserve, or satisfy a deadline.

Unless Relief Law has expressly accepted responsibility for a deadline as part of an attorney-client relationship, you remain responsible for protecting your rights and complying with applicable deadlines.

4. Case Evaluations and Consultations

Submission of a case-evaluation form does not guarantee that Relief Law will accept your matter.

Relief Law may review information to determine whether:

• The matter falls within our practice areas;

• A conflict of interest exists;

• An attorney is available;

• A consultation should be offered; or

• Representation may be appropriate.

A consultation alone does not necessarily create an attorney-client relationship unless Relief Law expressly agrees otherwise.

5. Confidential and Sensitive Information

Do not submit unnecessary confidential or highly sensitive information through a general website form.

You should generally avoid submitting:

• Social Security numbers;

• Complete passport numbers;

• Complete financial-account information;

• Passwords;

• Complete medical records; or

• Complete legal files

unless Relief Law specifically requests the information through an appropriate communication method.

Information provided by prospective and existing clients may be subject to legal and professional confidentiality obligations.

Contacting Relief Law alone does not automatically establish an attorney-client relationship or attorney-client privilege.

6. Legal Services and Attorney Licensing

Relief Law provides legal services in the practice areas described on this website.

Attorneys associated with Relief Law are licensed only in the jurisdictions identified in their professional biographies or applicable disclosures.

Nothing on this website represents that every Relief Law attorney is authorized to practice law in every state, country, or jurisdiction.

Certain federal matters, including U.S. immigration matters, may permit representation by an attorney licensed in a U.S. jurisdiction different from the location where the client resides, subject to applicable law and professional rules.

State-law matters are accepted only where Relief Law and the responsible attorney are authorized to provide the relevant legal services.

7. No Guarantee of Results

Every legal matter is different.

Results depend on many factors, including:

• Individual facts;

• Evidence;

• Applicable law;

• Government agencies;

• Courts;

• Adjudicators;

• Opposing parties;

• Witnesses;

• Processing times; and

• Circumstances outside Relief Law’s control.

Relief Law does not guarantee any particular legal result, government decision, case status, or processing time.

Descriptions of successful matters, approvals, case studies, testimonials, settlements, or other outcomes are informational only.

Past results do not guarantee, predict, or promise similar results in another matter.

8. Immigration and Government Information

Information concerning USCIS, the U.S. Department of State, immigration courts, U.S. Customs and Border Protection, U.S. Immigration and Customs Enforcement, or another government entity may change without notice.

Government agencies may modify forms, fees, policies, procedures, processing times, interview practices, visa availability, technical systems, and legal interpretations.

Although Relief Law seeks to provide accurate information, we do not guarantee that every public article or webpage reflects the most recent government development.

Users should verify current government requirements or obtain individualized legal advice before acting.

9. Relief Law USCIS Case Monitor

Relief Law operates a technology tool called the Relief Law USCIS Case Monitor.

The Case Monitor may connect to official USCIS APIs to retrieve available case-status information for cases Relief Law is authorized to monitor.

The Case Monitor may display or process information such as:

• USCIS receipt numbers;

• Form types;

• Case-status titles;

• Case-status descriptions;

• Dates associated with a status;

• The time a status was checked;

• Internal client or matter identifiers;

• Staff assignments; and

• Case-status notifications.

The Case Monitor is intended to assist Relief Law with legal-service administration and case monitoring.

10. USCIS Case Monitor Is Supplemental

The Case Monitor is a convenience and case-management tool. It is not a substitute for an official USCIS notice or attorney review.

A status displayed by the Case Monitor:

• May depend on information made available by USCIS;

• May be delayed;

• May be incomplete;

• May temporarily be unavailable;

• May be affected by government or network outages; and

• Does not independently establish a legal deadline or legal right.

Clients should continue to provide Relief Law with copies of notices received directly from USCIS or another government agency when requested.

The Case Monitor does not guarantee that Relief Law will learn of every government action immediately.

11. No Government Affiliation or Endorsement

Relief Law PLLC is a private law firm.

Relief Law is not USCIS, the U.S. Department of Homeland Security, or another government agency.

Use of official government information or an authorized government API does not mean that USCIS, DHS, or another agency sponsors, recommends, or endorses Relief Law.

Government names and information are used only to identify the relevant agency, service, or source.

12. Authorized Case Monitoring

USCIS case information may be entered into the Case Monitor only for legitimate and authorized purposes.

Relief Law may monitor a receipt number when reasonably connected to:

• An existing legal representation;

• A prospective representation where monitoring is appropriately authorized;

• A case for which the individual or authorized representative has requested monitoring; or

• Another lawful business or professional purpose.

The Case Monitor may not be used to obtain, aggregate, profile, sell, or exploit USCIS case information for an unauthorized purpose.

13. Government and Third-Party Service Availability

Relief Law does not control USCIS systems, government APIs, internet service providers, cloud providers, telecommunications systems, or other independent systems.

A government or third-party service may:

• Change its technical requirements;

• Limit requests;

• Experience an outage;

• Return an error;

• Delay information;

• Modify available data; or

• Suspend or discontinue functionality.

Relief Law is not responsible for an interruption caused solely by an independent government or third-party system that is outside Relief Law’s reasonable control.

Nothing in this section limits a professional obligation Relief Law owes to a client.

14. Attorney Advertising

This website provides information regarding Relief Law and its legal services and may constitute attorney advertising where applicable.

Nothing on this website should be understood as a representation that the quality of Relief Law’s legal services is greater than the quality of services provided by another attorney.

Case results and testimonials are not promises about future results.

15. Website Content and Intellectual Property

Unless otherwise stated, website content, including text, articles, graphics, logos, photographs, videos, designs, documents, downloadable materials, software interfaces, and other original content, is owned by or licensed to Relief Law and may be protected by intellectual-property laws.

You may view, print, or download reasonable portions of publicly available content for personal, noncommercial informational use.

Without prior written permission, you may not:

• Republish substantial portions of the website;

• Copy Relief Law articles for commercial use;

• Present our content as your own;

• Remove copyright or trademark notices;

• Systematically scrape website or application content;

• Reverse engineer or attempt to circumvent security controls;

• Use automated systems in a way that interferes with a Service;

• Attempt unauthorized access;

• Obtain case information without authorization;

• Impersonate Relief Law or its personnel; or

• Use a Service for an unlawful, fraudulent, abusive, or harmful purpose.

16. Trademarks

The Relief Law name, Relief Law PLLC name, logos, branding, and related identifiers may constitute trademarks or service marks.

Use of a Service does not grant permission to use Relief Law trademarks or branding.

17. Third-Party Websites

Our website may link to government agencies, courts, social-media websites, scheduling platforms, payment providers, maps, video providers, and other third-party websites.

Links are provided for convenience and informational purposes.

Relief Law does not control independent third-party content, availability, security, privacy practices, products, or services.

A link does not necessarily constitute an endorsement.

18. Electronic Communications

Email, text messages, website forms, notifications, and other electronic communications may experience:

• Delivery delays;

• Spam filtering;

• Telecommunications failures;

• Security risks;

• API failures;

• Network failures; or

• Other technical problems.

Electronic communications should not be treated as a guaranteed method for delivering urgent or highly sensitive information.

Where an attorney-client relationship exists, clients should follow the communication and document-delivery instructions provided by Relief Law.

19. Text Messages

If you voluntarily provide a mobile telephone number and request or consent to text-message communications, Relief Law may send messages concerning:

• Consultations;

• Appointment reminders;

• Documents;

• Administrative matters;

• Case-related matters; or

• Other communications you authorize.

Message frequency may vary. Message and data rates may apply.

Where applicable, you may reply STOP to opt out of nonessential text communications.

Consent to receive marketing text messages is not a condition of obtaining legal services.

Additional information concerning mobile information appears in our Privacy Policy.

20. Telephone Calls

Telephone calls with Relief Law may be recorded or monitored for:

• Quality assurance;

• Training;

• Documentation;

• Security; or

• Business administration.

Recording occurs only where permitted by applicable law. Notice or consent will be provided where legally required.

21. Website and Application Availability

Relief Law may modify, update, restrict, suspend, or discontinue a portion of a public website or technology Service when reasonably necessary.

We do not guarantee that a public website or technology system will always be:

• Available;

• Uninterrupted;

• Error-free;

• Completely secure; or

• Free from harmful technical components.

Nothing in this section permits Relief Law to disregard a professional obligation owed to a client.

22. User Accounts and Access Credentials

If Relief Law provides an authenticated account, the user is responsible for protecting login credentials and preventing unauthorized access.

You must notify Relief Law promptly if you reasonably believe an account or credential has been compromised.

You may not:

• Share credentials with an unauthorized person;

• Attempt to access another user’s account;

• Bypass security controls; or

• Use credentials after authorization has ended.

Relief Law may suspend access when reasonably necessary to protect security, privacy, legal rights, or system integrity.

Instructions for requesting account closure appear in our Privacy Policy.

23. Privacy and Data Protection

Use of our Services is subject to our Privacy Policy.

The Privacy Policy explains:

• The types of information Relief Law collects;

• USCIS Case Monitor data practices;

• How information is used;

• When information may be disclosed;

• Restrictions on third-party use;

• Data retention periods;

• Permanent deletion procedures;

• Account closure;

• Data-breach notification;

• Business-transfer protections;

• Privacy rights; and

• How Relief Law handles material changes to its privacy practices.

24. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the public website and public informational content are provided on an “as is” and “as available” basis.

Relief Law does not warrant that public website content will always be complete, current, accurate, error-free, or appropriate for a particular person’s circumstances.

The Case Monitor relies in part on information and systems supplied by USCIS and other technology providers. Relief Law does not warrant the continuous availability of those independent systems.

Nothing in these Terms alters any professional duty Relief Law owes to a client under applicable law, professional rules, or an engagement agreement.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Relief Law will not be responsible for indirect, incidental, consequential, special, or similar damages arising solely from:

• Reliance on publicly available website information;

• Temporary website unavailability;

• Independent third-party websites;

• A government API outage;

• A network or telecommunications outage; or

• Inability to access public website content.

Nothing in these Terms excludes or limits liability or professional responsibility that cannot legally be excluded or limited.

Nothing in these Terms limits duties Relief Law owes to an existing client.

26. Data Deletion and Account Closure

Users may request deletion of eligible personal information or closure of an applicable account using the procedures in our Privacy Policy.

A request should be sent to:

info@relief.law

For deletion, use the subject line:

Privacy Request – Delete My Data

For account closure, use:

Privacy Request – Close My Account

Eligible information will be handled according to the time periods described in the Privacy Policy.

Deletion and account closure remain subject to legal, ethical, professional, security, client-file, and record-retention requirements.

27. Complaints and Concerns

Relief Law is committed to providing professional legal services.

If you have a concern involving communication, client service, billing, administrative matters, privacy, technology, or legal services, please contact us promptly.

Complaints may be sent to:

info@relief.law

For a client-service complaint, use the subject line:

Client Complaint

You may also write to:

Relief Law PLLC
Attn: Client Complaint
7324 Southwest Fwy, Suite 400
Houston, Texas 77074
United States

Submitting an internal complaint does not extend or suspend a legal deadline.

Using our internal complaint procedure does not prevent you from contacting an appropriate disciplinary authority or regulatory agency where applicable.

28. Engagement Agreements Control Legal Representation

These Terms govern use of the public website and applicable technology Services.

If Relief Law agrees to represent you, the representation is also governed by the applicable engagement agreement and professional obligations.

If these Terms conflict with a valid engagement agreement concerning a particular legal representation, the engagement agreement controls with respect to that representation.

29. Business Transfer or Closure

If Relief Law undergoes a merger, acquisition, reorganization, sale, transfer of ownership, or closure, personal information will be handled according to the Privacy Policy and applicable legal and professional obligations.

Relief Law will take reasonable steps to ensure that a successor receiving personal information maintains materially equivalent privacy and security protections or, when legally and reasonably possible, affected users are provided appropriate options concerning their information.

30. Changes to These Terms and Active Consent

Relief Law may update these Terms to reflect changes in technology, Services, legal requirements, security practices, or business practices.

The Last Updated date identifies the latest revision.

Minor changes that do not materially affect user rights or data practices may be posted on this page.

When a change materially affects an authenticated application, Case Monitor Service, privacy practice, or user right, Relief Law will provide:

1. Notice of the change;

2. A plain-language summary of the material changes; and

3. A method for the affected user to provide active consent before the material change becomes applicable where active consent is required.

Active consent may be obtained through an unchecked checkbox, an “I Agree” button, electronic acknowledgment, in-application prompt, email confirmation, or another clear affirmative action.

A pre-checked box, silence, or inactivity will not constitute active consent where active consent is required.

If an affected user does not accept a material change that requires consent, access to the applicable technology Service may be limited or discontinued, subject to Relief Law’s legal and professional obligations.

31. Governing Law

To the extent permitted by law, disputes arising solely from use of the public website or non-legal technology Services are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Subject to applicable law and any controlling engagement agreement, venue for a dispute arising solely from such use will lie in a court of competent jurisdiction in Harris County, Texas.

This provision does not alter rights or procedures applicable to an attorney-client relationship.

32. Severability

If a provision of these Terms is invalid or unenforceable, it will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

33. Contact Information

Questions about these Terms may be directed to:

Relief Law PLLC
7324 Southwest Fwy, Suite 400
Houston, Texas 77074
United States

Telephone: +1 346-660-1957
Email: info@relief.law
Website: relief.law