Privacy Policy

Effective Date: August 17, 2026
Last Updated: August 17, 2026

Relief Law PLLC (“Relief Law,” “we,” “us,” or “our”) respects your privacy. We recognize that people seeking legal services may provide personal, sensitive, and confidential information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information obtained through relief.law, our online forms, electronic communications, legal services, and technology tools operated by Relief Law, including the Relief Law USCIS Case Monitor.

For purposes of this Privacy Policy, these websites, communications, and technology tools are referred to collectively as the “Services.”

Information relating to an attorney-client relationship may also be protected by attorney-client privilege, professional confidentiality obligations, applicable law, and the applicable engagement agreement. Nothing in this Privacy Policy reduces those protections.

1. Information We Collect

Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name;

• Email address;

• Telephone number;

• Mailing address;

• Preferred language;

• Information submitted through a contact or case-evaluation form;

• Information about the type of legal assistance you seek;

• Appointment or consultation information;

• Documents or records you provide;

• Communications sent by email, telephone, text message, website form, secure portal, or other means;

• Immigration case information;

• Government receipt or case numbers; and

• Other information reasonably necessary to evaluate or provide legal services.

Sensitive Information

Because Relief Law provides legal services, information we receive may include sensitive personal information concerning:

• Citizenship or immigration status;

• Nationality or country of origin;

• Family relationships;

• Employment;

• Financial matters;

• Government records;

• Legal or court proceedings;

• Criminal or law-enforcement matters;

• Health information;

• Religious or political activities when relevant to a legal matter;

• Genetic or family-history information when relevant and voluntarily provided; or

• Other sensitive information relevant to your legal needs.

Please do not submit Social Security numbers, passwords, complete financial-account information, complete passport information, medical records, or similarly sensitive documents through a general website form unless Relief Law specifically requests that information through an appropriate method.

2. USCIS Case Monitor and USCIS API Data

Relief Law operates a case-status monitoring tool known as the Relief Law USCIS Case Monitor.

The Case Monitor may communicate with official U.S. Citizenship and Immigration Services (“USCIS”) application programming interfaces (“APIs”) to retrieve case-status information for immigration matters that Relief Law is authorized to monitor.

Information processed through the Case Monitor may include:

• USCIS receipt numbers;

• Form types;

• USCIS case-status titles;

• Case-status descriptions or other information returned by USCIS;

• Dates and times that a case was checked;

• Dates associated with case-status changes;

• Client or matter identifiers;

• Internal assignment information; and

• Notification information used to alert authorized Relief Law personnel about a case-status change.

The Case Monitor is used for legitimate legal-service and case-management purposes.

Relief Law does not sell USCIS API data, use USCIS API data for advertising, or permit USCIS API data to be used for independent marketing purposes.

The Case Monitor does not replace official USCIS notices, attorney review, or the responsibility to comply with legal deadlines.

Relief Law is not USCIS, the Department of Homeland Security, or another government agency. Use of a USCIS API does not imply government endorsement of Relief Law or its services.

3. Information Collected Automatically

When you visit our website or use an online Service, we or service providers acting on our behalf may automatically collect information such as:

• Internet Protocol (IP) address;

• Browser type;

• Device type;

• Operating system;

• Pages viewed;

• Date and time of access;

• Referring website or source;

• Approximate geographic information derived from technical information;

• Website interactions;

• Cookie or similar technology identifiers;

• Authentication or security events, where applicable; and

• Technical information needed to operate and secure a Service.

We do not use legal-matter information or USCIS Case Monitor information for behavioral advertising.

4. How We Use Information

We may use information to:

• Respond to inquiries;

• Evaluate requests for legal representation;

• Conduct conflict checks;

• Schedule consultations and appointments;

• Communicate with prospective and existing clients;

• Provide legal services;

• Prepare and maintain legal files;

• Request documents or information;

• Monitor authorized immigration cases;

• Retrieve case-status information through government APIs;

• Notify authorized personnel of case-status changes;

• Process payments where applicable;

• Operate and maintain our website and technology systems;

• Improve reliability and functionality;

• Measure website performance;

• Authenticate authorized users;

• Maintain information and system security;

• Detect and prevent fraud, misuse, or unauthorized access;

• Maintain administrative and business records;

• Comply with legal, ethical, professional, and regulatory obligations;

• Establish, exercise, or defend legal rights; and

• Carry out another purpose you request or actively authorize.

We do not use personal information for materially different purposes without providing appropriate notice and obtaining consent when required.

5. Attorney-Client Relationship and Confidentiality

Submitting information through our website, sending us an email, calling or texting our office, scheduling a consultation, or otherwise contacting Relief Law does not by itself create an attorney-client relationship.

An attorney-client relationship is established only when Relief Law expressly agrees to provide representation and applicable engagement requirements are completed, including execution of an engagement agreement where required.

Information submitted by prospective clients may be subject to applicable professional and legal protections. However, you should not assume that unsolicited information sent through a general website form or ordinary email is privileged merely because it was sent to a law firm.

Nothing in this Privacy Policy limits confidentiality, privilege, or another professional obligation Relief Law owes under applicable law or professional rules.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, scripts, analytics tools, and similar technologies.

These technologies may support:

• Essential website functionality;

• Website security;

• Session management;

• User preferences;

• Website traffic measurement;

• Understanding how visitors use the website;

• Error detection;

• Fraud or abuse prevention;

• Website improvement; and

• Advertising or campaign measurement where applicable.

Third-party services integrated with our public website may use their own technologies subject to their own privacy policies.

Information relating to a legal matter or USCIS Case Monitor record is not provided to advertising platforms for advertising or campaign measurement.

7. Managing Cookies

You may be able to control cookies through:

• A cookie-management tool on our website;

• Browser settings;

• Device privacy settings; or

• Applicable third-party opt-out tools.

Blocking certain cookies may affect website functionality.

Where applicable law requires consent before nonessential cookies or technologies are used, we will seek consent as required.

8. How We Share Information

Relief Law limits disclosure of personal information to legitimate legal, operational, security, and compliance purposes.

Relief Law Personnel

Information may be accessed by authorized attorneys, employees, paralegals, and other personnel when reasonably necessary for their work.

Access is limited according to the person’s role and legitimate need for the information.

Service Providers

We may use service providers to assist with:

• Website hosting;

• Email and telecommunications;

• Information technology;

• Cloud storage;

• Cybersecurity;

• Scheduling;

• Client or case management;

• Document management;

• Payment processing;

• Website analytics;

• System monitoring; and

• Other administrative or professional services.

Service providers may process information only as necessary to provide services to Relief Law or as otherwise authorized.

Legal and Professional Service Providers

Where appropriate, information may be disclosed to:

• Attorneys;

• Co-counsel;

• Local counsel;

• Contractors;

• Interpreters;

• Translators;

• Experts;

• Consultants; or

• Other professionals involved in providing requested legal services.

Government Agencies, Courts, and Other Parties

When appropriate, information may be disclosed to USCIS, other government agencies, courts, opposing parties, counsel, experts, witnesses, or other persons when:

• Authorized by the client;

• Reasonably necessary to provide legal services;

• Permitted by applicable professional rules; or

• Required by law.

Legal Requirements

We may disclose information when required by applicable law, court order, subpoena, lawful government request, professional obligation, or other lawful process.

We may also disclose information when reasonably necessary to protect the rights, safety, security, or property of Relief Law, our clients, or others.

9. Restrictions on Third-Party Use

A service provider or other third party receiving personal information from Relief Law for a business or professional purpose is expected to protect that information and use it only for the authorized purpose.

Relief Law does not authorize third parties to independently use, disclose, sell, monetize, advertise with, or otherwise exploit personal information obtained from Relief Law.

This restriction applies to identifiable information and, where applicable, information that has been de-identified, anonymized, or pseudonymized.

Except where disclosure is required by law or necessary to perform an authorized service on Relief Law’s behalf, third-party use or disclosure for a new or independent purpose requires the user’s active consent.

Service providers handling information for Relief Law are required, through contractual, professional, legal, or other binding obligations as appropriate, to maintain privacy and security protections consistent with the requirements applicable to the services they perform for Relief Law.

10. De-Identified, Anonymized, and Pseudonymized Information

Relief Law may generate limited statistical or technical information to evaluate system performance, security, or service reliability.

We do not sell de-identified, anonymized, or pseudonymized legal-matter information or USCIS Case Monitor data.

We do not authorize a third party to attempt to re-identify such information.

We also do not authorize a third party to use such information for independent advertising, profiling, marketing, or commercial exploitation without active user consent.

11. Sale of Personal Information

Relief Law does not sell personal information for profit or other monetary consideration.

We do not sell information concerning a client’s or prospective client’s legal matter.

We do not sell USCIS receipt numbers, USCIS case-status information, Case Monitor information, mobile telephone numbers, SMS consent information, or legal-service information.

Certain public-website analytics or advertising technologies, if used, may involve processing of device or website-use information by service providers. Where applicable law treats a particular activity as a “sale” or “sharing,” we will provide legally required disclosures and choices.

12. Your Data-Sharing Choices

Depending on the Service and applicable law, you may:

• Decline to provide optional information;

• Withdraw consent for an optional use;

• Adjust cookie preferences;

• Opt out of qualifying advertising or sharing;

• Ask us to restrict an unnecessary disclosure;

• Request access to information;

• Request correction;

• Request deletion; or

• Close an applicable user account.

Some information is necessary to provide legal services or operate a requested Service. Declining or deleting that information may limit our ability to provide the Service or representation.

Some disclosures are also necessary to pursue a legal matter, comply with professional obligations, or comply with law.

Before providing sensitive information about another person, you should consider that disclosure may affect that person’s privacy.

13. Family, Genetic, and Other People’s Information

Immigration and other legal matters may involve information about spouses, children, parents, siblings, household members, beneficiaries, petitioners, sponsors, witnesses, or other persons.

Information concerning family relationships, family history, medical history, or genetic relationships may reveal information about people other than the person who directly provided it.

Where such information is relevant to a legal matter, Relief Law uses and discloses it only as reasonably necessary for the representation, as authorized, or as required by law.

Genetic information or DNA-related records are not requested through general website forms and should be provided only when specifically requested through an appropriate method.

14. Email Communications

Email is not always secure.

Although Relief Law takes reasonable precautions, we cannot guarantee the security of ordinary email.

Existing clients should use secure portals or other methods provided by Relief Law when instructed to do so.

Highly sensitive information should not be sent by ordinary email unless specifically requested.

15. Text Messages and Mobile Information

If you voluntarily provide a mobile telephone number and request or consent to text-message communications, Relief Law may use text messaging for:

• Consultation scheduling;

• Appointment reminders;

• Requests for information or documents;

• Case-related administrative communications;

• Legal-service communications; and

• Other communications you authorize.

Message frequency may vary. Message and data rates may apply.

Where applicable, you may reply STOP to opt out of nonessential SMS communications.

Consent to receive marketing text messages is not a condition of obtaining legal services.

Mobile telephone numbers, SMS opt-in information, and messaging consent information are not sold or provided to third parties for their independent marketing or promotional purposes.

Opting out of text messages does not prevent Relief Law from contacting you through another appropriate method regarding an existing representation.

16. Telephone Calls

Telephone calls with Relief Law may be recorded or monitored for:

• Quality assurance;

• Training;

• Documentation;

• Security; or

• Business administration.

Recording occurs only where permitted by law. Notice or consent will be provided where legally required.

17. Data Security

Relief Law maintains administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the information involved.

These safeguards may include controls relating to:

• Access permissions;

• Authentication;

• Electronic systems;

• Data storage;

• Service providers;

• Cybersecurity;

• System monitoring; and

• Internal information-handling practices.

Access to Case Monitor information is limited to authorized personnel.

No website, email service, cloud system, API, or electronic transmission method can be guaranteed to be completely secure.

18. Security Incidents and Data-Breach Notification

Relief Law maintains procedures for responding to suspected security incidents.

If we determine that a breach has affected personal information maintained through our Services, we will notify affected individuals without unreasonable delay, consistent with applicable law and any lawful law-enforcement request.

Where appropriate, the notice will explain:

• The nature of the incident;

• The types of information involved;

• Steps Relief Law has taken or is taking;

• Steps the affected person may take to protect themselves;

• Available resources or contact information; and

• How to obtain additional information.

We may also notify governmental or regulatory authorities when required by law.

19. Data Retention

We retain information only for legitimate legal, professional, operational, security, and compliance purposes.

Retention periods depend on the type of information.

USCIS Case Monitor Records

Case Monitor information is ordinarily maintained while monitoring is active.

When monitoring ends, app-specific monitoring records that are not required as part of a legal file or business record will ordinarily be deleted or de-identified within 12 months.

Information that forms part of a client file may be retained longer when required by the engagement agreement, firm retention practices, professional obligations, law, or legitimate legal needs.

Prospective-Client Information

Information relating to an inquiry or prospective representation may be retained for conflict-checking, legal, security, recordkeeping, or risk-management purposes.

Information that is no longer reasonably necessary will be deleted or de-identified in accordance with our retention practices.

Website and Technical Information

Technical logs and similar operational information are retained only as reasonably necessary for security, troubleshooting, analytics, legal compliance, and system administration.

User Accounts

If Relief Law provides an authenticated user account, an account with no user activity for 12 consecutive months may be treated as dormant.

Dormant accounts may be disabled or closed. Eligible account-specific information that is not otherwise required for a legal, professional, security, or recordkeeping purpose will ordinarily be deleted within 90 days after account closure.

The USCIS Case Monitor is currently a Relief Law case-management tool and is not offered as a general public consumer account service.

20. Permanent Deletion Requests

You may request permanent deletion of eligible personal information by emailing:

info@relief.law

Please use the subject line:

Privacy Request – Delete My Data

You may also mail the request to:

Relief Law PLLC
Attn: Privacy Request
7324 Southwest Fwy, Suite 400
Houston, Texas 77074
United States

We may take reasonable steps to verify your identity and authority before deleting information.

After verification, Relief Law will permanently delete eligible information from active systems within 45 days, unless additional time is reasonably necessary and permitted by applicable law. If additional time is needed, we will provide notice where required.

Information contained in routine system backups may remain until the applicable backup is securely overwritten or destroyed through the normal backup cycle.

A deletion request may not apply to information that Relief Law must or is permitted to retain because of:

• Attorney-client obligations;

• Professional responsibility rules;

• Client-file retention requirements;

• Conflict-checking obligations;

• Financial or tax requirements;

• Security or fraud prevention;

• Litigation or legal claims;

• Court orders;

• Government requirements; or

• Other applicable law.

When information cannot legally or professionally be deleted, we will limit its use to the purpose requiring retention when reasonably practicable.

21. Account Closure

If you have an account for a Relief Law online Service, you may request closure by emailing info@relief.law with the subject line:

Privacy Request – Close My Account

We will verify the request and close the account as reasonably practicable.

Account closure does not require Relief Law to delete information that must be retained for a legal, ethical, security, professional, or recordkeeping purpose.

22. Privacy Rights

Depending on your residence and applicable law, you may have rights concerning your personal information.

Those rights may include the right to:

• Confirm whether we process your information;

• Access certain information;

• Correct inaccuracies;

• Request deletion;

• Obtain certain information in a portable format;

• Withdraw consent when processing depends on consent;

• Opt out of qualifying targeted advertising;

• Opt out of a qualifying sale or sharing;

• Opt out of certain qualifying profiling activities; or

• Appeal certain privacy decisions.

These rights are subject to applicable exceptions.

Attorney-client confidentiality, privilege, professional obligations, record-retention requirements, security obligations, and legal claims may limit a particular request.

Relief Law will not unlawfully discriminate against a person for exercising an applicable privacy right.

23. California Privacy Rights

To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies to Relief Law or a particular processing activity, eligible California residents may exercise the rights provided by that law.

These may include rights to know, access, correct, delete, and opt out of qualifying sale or sharing.

Relief Law does not sell legal-matter information or USCIS Case Monitor information for monetary consideration.

Requests may be submitted using the procedures in this Privacy Policy.

24. Privacy Requests and Appeals

Privacy requests may be submitted by email to:

info@relief.law

Please use the subject line:

Privacy Request

You may also write to:

Relief Law PLLC
Attn: Privacy Request
7324 Southwest Fwy, Suite 400
Houston, Texas 77074
United States

We may request information reasonably necessary to verify your identity.

Where applicable law provides a right to appeal a privacy decision, you may use the same contact information and identify the communication as a Privacy Appeal.

25. Children’s Privacy

Our public website is intended for people seeking legal information or legal services and is not directed toward children under 13.

Relief Law may receive information relating to minors when a parent, guardian, family member, petitioner, sponsor, or other authorized person seeks legal services involving a child.

26. Third-Party Websites and Services

Our website may link to government websites, courts, social-media platforms, scheduling providers, payment providers, maps, video providers, and other third-party services.

Relief Law does not control the privacy or security practices of independent third-party websites.

Your interaction with an independent third-party service may be governed by that service’s privacy policy and terms.

This section does not alter the obligations of a service provider processing personal information on Relief Law’s behalf.

27. Business Transfer, Sale, or Closure

If Relief Law undergoes a merger, acquisition, reorganization, sale, transfer of ownership, or similar transaction affecting personal information, we will take reasonable steps to protect the information during the transition.

Affected users will be notified of a material change in ownership involving their personal information when required by law or when the change materially affects the handling of that information.

Any successor receiving personal information will be required, as appropriate, to maintain privacy and security protections that are the same as or materially equivalent to the protections described in this Privacy Policy.

If a successor does not agree to maintain materially equivalent protections, Relief Law will, when legally and reasonably possible, provide affected users an opportunity to:

• Request secure deletion;

• Obtain or download eligible information; or

• Request secure transmission of eligible information to another appropriate provider.

For health information maintained by Relief Law, any disposal, transmission, or download option will be handled securely and subject to applicable law and professional obligations.

If Relief Law permanently ceases operations, personal information will be securely retained, transferred, returned, or destroyed in accordance with applicable law, professional responsibilities, client instructions where appropriate, and this Privacy Policy.

28. International Visitors

Relief Law is based in the United States.

If you access our Services from outside the United States, information may be transferred to, stored in, or processed in the United States.

Where another jurisdiction’s privacy law applies to our processing, Relief Law will address applicable requirements as required by law.

29. Changes to This Privacy Policy and Active Consent

We may update this Privacy Policy to reflect changes in our Services, technology, business practices, security practices, or applicable law.

The Last Updated date identifies the most recent revision.

For minor changes that do not materially change how personal information is collected, used, disclosed, or retained, we may provide notice by updating this page.

For a material change affecting the privacy practices of an authenticated application, Case Monitor service, or other Service involving user information, Relief Law will provide users with:

1. Notice of the proposed change;

2. A plain-language summary explaining what changed; and

3. A method of providing active consent before the material change applies where active consent is required.

Active consent may be obtained through an unchecked checkbox, an “I Agree” or similar affirmative button, an electronic acknowledgment, an in-application prompt, an email confirmation, or another clear affirmative action.

Silence, inactivity, or a pre-checked box will not constitute active consent where active consent is required.

Unless required by law, Relief Law will not apply a materially different use or disclosure practice to previously collected personal information without providing required notice and obtaining active consent where applicable.

30. Contact Us

Questions concerning this Privacy Policy may be directed to:

Relief Law PLLC
7324 Southwest Fwy, Suite 400
Houston, Texas 77074
United States

Telephone: +1 346-660-1957
Email: info@relief.law
Website: relief.law